Support
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FaQ
Frequently Asked Questions
Product Features & Materials
What are Compass Bags made of?
Premium virgin materials. They’re strong, water-resistant, and built to last.
How do I clean my bag?
Spot clean with mild soap and a damp cloth. Check the care label for details.
Warranty & Repairs
Repairs
We’re here to help you extend the life of your Compass Bag.
If your bag needs a little care, we offer free repair services for labor. If any parts need replacing, we’ll only charge you at cost — no markup.
To start your repair request:
📩 Email us at eMarketing@compassbags.com
📞 Call or message us at 0908-8124391
Please include photos of the issue and a short description. Our team will assess the repair and send you instructions for sending your bag in.
Shipping Info
You’ll cover the shipping to us; we’ll handle the cost of returning your repaired bag.
We’ll do our best to bring it back to its best condition — so you can keep exploring with confidence.
Important Notes
- Every repair is carefully assessed by our team.
- Repair time may vary depending on the issue and part availability.
- While we aim to restore your bag to its best possible condition, minor signs of wear may remain.
Care & Maintenance
We recommend spot cleaning with a damp cloth and mild detergent. Please refer to the care instructions on the product’s label for specific guidelines.
Security & Travel Compliance
At Compass Bags, we understand the importance of both security and compliance when you travel. Our bags are designed with several key features to ensure your peace of mind:
- Durable and Tamper-Resistant Materials: We use high-quality, robust materials that resist wear and tear, and deter tampering.
- TSA-Friendly Designs (Where Applicable): Certain Compass Bags are designed to comply with TSA regulations for carry-on items, streamlining your airport security experience. Please refer to individual product descriptions for specific TSA compliance details.
- Secure Zippers and Closures: Our bags incorporate reliable zippers and closures to keep your belongings safe and secure.
Organizational Features: Internal organization helps you keep your items neatly arranged, which can assist with security checks.
Travel Compliance:
- We adhere to general airline carry-on size guidelines. However, we recommend checking with your specific airline for their latest regulations, as these can vary.
- For international travel, be aware of any specific security or customs requirements for your destination.
- We aim to design bags that allow for ease of access to items, which is helpful during security screenings.
Important Note: While Compass Bags are designed with security and compliance in mind, we encourage all travelers to stay informed about the latest travel regulations and security procedures.
Returns & Exchanges
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Our Products
Designed for Every Journey
Find Us Near You
Store Locator
Experience the premium quality and innovative design of Compass Bags firsthand. Our thoughtfully crafted travel solutions are available at select retailers across the globe. Use our store locator to find a location nearest you and discover the perfect companion for your next adventure.
